Frequently Asked Questions

Wondering where to park your wheels? Overnight valet services are available at the hotel for $80 with in-and-out access, or $50 for daily parking up to 6 hours. If you decide to self-park, there are a number of garages in the immediate area. Need directions? Call our front desk at 888.345.9009 or find us on Google Maps.

Visiting Lure Fishbar? Enjoy discounted parking for $30 when you valet through 21c.

All room rates are subject to applicable taxes, currently at 17.5% per room, per night.

Standard check-in time is 4pm and check-out time is 11am. Early check-in is based on availability and is not guaranteed. Late check-out is subject to availability. Additional charges may apply.

Pooch in tow? Bring them along! Big or small, 21c Chicago does not have a pet weight limit and does not charge a pet fee.

Lure Fishbar’s acclaimed menu is available in-room, proving that room service really is one of the best parts of travel.

We aim to have a positive impact on the planet by taking steps to reduce our carbon, plastic and food waste – to do that, 21c has implemented initiatives to help support that mission. Examples of our sustainability practices include providing every guest with PATH water bottles. PATH is the first certified refillable and 100% recyclable bottled water packaged in a sleek and sturdy, reusable aluminum container. 

We require a major credit card to be presented at check-in time. The card must belong to the guest checking in to the room (and match their photo ID). Credit cards will be authorized for the full amount of room and tax, PLUS $100 per day for incidentals. Since most banks don’t release authorizations for 7 to 10 days after check-out time, we don’t recommend using a debit card at check-in. Unfortunately we cannot accept cash as a form of deposit.  Credit cards, debit cards and cash are all welcome forms of payment at check-out.

To cover another party’s room charges and/or incidentals, please complete our credit card authorization form and return within 72 hours of the scheduled arrival. Please call (312) 660-6100 to learn more.

Cribs are available by request at no additional charge. Subject to availability so give us a call at (312) 660-6100 or email us at Chi.Info@21cChicago.com.

Need to scoot out early? Let us know at least 24 hours in advance to avoid an early departure fee. Within 24 hours?  Call the Front Desk for details.

Give the gift of 21c by purchasing a giftcard? at ShopAt21c.com.

If you would like to redeem a giftcard, please give us a call directly and let the reservationist know you will be using a gift certificate at the time of the reservation. And be sure to present the original gift certificate at check-in.

We have a strict NO SMOKING policy. A $250 deep cleaning fee will be charged to any room that smells of smoke.

21c offers laundry and dry cleaning service Monday through Friday. Place the items in the laundry bag found in your guest room closet, fill out the ticket, and have both at the front desk by 8:30am. Buzz the front desk at (312) 660-6100 for details.

To reserve a room and check in, guests must be 21+ with valid identification.